At all times our aim is to give you the highest possible standard of service but there may be times when you feel that this has not happened. Ideally we would like you to discuss any problems that you may have with the person concerned so that any confusion or misunderstandings can be addressed.
If you feel that this is not the right thing to do for your particular situation then please put your complaint in writing to the Practice Manager, Jayne Turner. The practice has a formal complaints policy which we follow and does not in any way affect your rights to seek help in the future either at the clinic or the surgery. Any feedback, whether good or bad is welcomed, as it helps us to improve the service that we offer.
Where to find us?
The practice is located at 63-65 Bondgate, Darlington, DL3 7JR, between St Augustine’s Way and Greenbank Road. It is only a short distance from the town centre and there are good public transport links from all parts of Darlington and the surrounding areas. There is a car park at the rear of the building in Four Riggs. Access by car via Greenbank Road/Gladstone Street and Four Riggs.